General
+ What are your minimums?
Our production minimums for screenprinting, embroidery and DTG is 24 items. For customer provided goods, our minimum starts at 50 items.
+ How does pricing work?
Our rates vary on the production method and quantities ordered. Overall, The higher the quanties of garments the lower the production cost per unit.
Screenprinting is charged by the number of colors in the design and embroidery is charged by the size of design which equals to the amount of stitches needed. Send us your project details though our [quote form] or email us at [info@atlantamerchgroup.com][2] and we'll give you an approximation.
+ What's the turnaround time?
Our standard turnaround time for embroidery, screenprinting, and DTG is 2-3 weeks from the day we receive the deposit. We can also provide quicker turnarounds depending on our production schedule.
+ What payment methods do you accept?
We accept payments through credit card with a 3% transcation fee. We also accept Zelle, Cash app, Apple Pay or bank transfer.
+ Do you have a price sheet?
Yes, we do. You can request pricing by emailing us at info@atlantamerchgroup.com
+ Do you process rush orders?
Yes, we do. Our rush fee depends on our production schedule and how rushed it is. Please reach out to us at info@atlantamerchgroup.com to get an accurate estimate on pricing and availability.
+ Do you provide samples?
Yes we do! Our samples for Embroidery & DTG start at $50. Screen print samples start at $100 + a $100 refundable deposit. Please send us your artwork and project infomration and we'll give you accurate pricing.
+ How much do I need to pay to start? Is there a deposit?
After we create an invoice, we require that you pay a deposit of 70% to begin the order. The rest of the balance will be paid after your order is complete.
+ What do I need to start?
We need the following information to build out a quote: A design, blank clothing style or source, and quantity of items. Please use the questions in our quote form as a guide.
+ What's the most affordable production process?
It depends on the production process. For screen printing, a 1 color design is the cheapest option. For embroidery, a design that is 3.5 inches in size or less is the cheapest option.
+ How long does it take to get a quote back?
Once you submit a quote with accurate details, you should receive a response from our team in 24 hours.
+ How long is my quote good for?
The quote is good for 30 days. Please keep in mind that stock levels change rapidly and your choice of garments may become unavailable by then.
+ How do I receive my items?
You can either pickup your items from our Atlanta location or we can ship them to you. Shipping rates vary depending on the location and total weight of the boxes.
+ What special effects do you have?
Our most popular special effect is puff print which creates a raised 3D effect. We also have glow in the dark, 3M reflective, and metallic inks. All special effects are available in screenprint and embroidery.
+ Can I provide my own blank clothing?
Yes, Clients have the option to drop off their own blank clothing in store or directly ship from the wholesellers account. We require a minimum of 50 items for customer provided goods.
+ What's the difference between embroidery, screenprinting and DTG?
Embroidery uses thread to create a design and screenprinting uses ink. DTG is recommended for more complex designs and works for smaller quantities. We always work with you to provide recommendations for the most effective production process for your design.
+ Do you provide custom tags, and labels?
Yes, we do offer screen printed tags and woven tags at $2.75 each and $20 screen fees per size.
+ Where are you located?
We are based in Downtown Atlanta.
+ Hey, I have ___ number of questions...
We'd be happy to answer your questions. Reach out to us through our Instagram DM or email us at info@atlantamerchgroup with the subject: QUESTION, and we'll get back to you asap.